What KORENA buyers say.

Our rules

How reviews work

Verified purchases only

Only a buyer who received an order can review it. After delivery we email a private link to the address used at checkout. The thank-you card in the parcel, and the code in that email, open the same form for that order. Each order can be reviewed once.

A reward never depends on the rating

When we offer something for a review, such as a discount on the next order, it is offered for any honest review with a photo and a few words, good or bad. Reviews written while a reward was on offer carry the label “Incentivized”.

What we refuse

We read every review before it goes live. We refuse a review only for one of these reasons:

• Spam or advertising
• Personal data, such as a phone number or an address
• Abusive or hateful language
• Not about KORENA or the order
• Not about the products in the order

Negative reviews are published

A low rating goes live like any other. We do not hide a review because of its rating.

How ratings are counted

Each product in an order is rated on its own. Timber counts toward the yard, a finished piece toward its maker and an accessory toward the product. The KORENA rating covers our service: delivery, packaging and communication. An average appears once at least 3 reviews are published.

Reward terms

• 10% off one future order, up to €50 before VAT.
• Offered for any honest review with a photo and a few words, good or bad. The rating never decides it.
• The code unlocks once your review has at least one photo and 40 characters of text, from the email link or the thank-you card. You can add them later with the same link.
• It stays valid for 365 days after it unlocks.
• One code per order, used once. Anyone who has the code can use it, so you can pass it on.
• It works in every KORENA store.
• It does not combine with other discounts: at checkout the larger one applies.
• It has no cash value. A code given for a review we refuse as spam, off-topic or not about your purchase is cancelled.