How do I track my order?

Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.

Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.

Can I return a slab if it is not what I expected?

Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.

How is the slab measured?

Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.

We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.

Will moisture and dimensions change after delivery?

Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

KORENA kasutajatugi

Üks ostja korraga. Sama põhimõte kehtib ka kasutajatoele.

Kui miski ei tundu õige, saadetis näib hilinevat või plank ei vasta kuulutusele, on kiireim lahendus lihtne: saada meile e-kiri ning lisa tellimuse number ja QR-sildil olev tüki tunnus. Me lahendame asja.

Saada e-kiri aadressile office@korena.eu Jälgi tellimust

Kuidas abi saada

1. Saada aadressile office@korena.eu e-kiri koos tellimuse numbri ja probleemi lühikirjeldusega.
2. Füüsilise kahjustuse või vedajaga seotud probleemi korral lisa paar fotot.
3. Vastame edasiste juhistega, olgu selleks abi saadetise jälgimisel, asendamise plaan või raha tagastamine.

We usually reply within 2 business days.

Mida oodata

You will receive an order confirmation email after checkout.
Each slab is individually prepared, labelled, and packed before it leaves the partner yard.
Shipping timelines shown at checkout are best-effort estimates for pallet freight, not guarantees.
We send tracking details as soon as a shipment is created.

Loodusliku materjali eripära

Every slab is a one-of-a-kind natural piece. Grain, figure, colour, and minor tool marks are part of the material and are shown in the listing photos and measurement overlay. Moisture is measured at listing and may drift ±2% by delivery; structural defects, if any, are disclosed in the listing.

Korduma kippuvad küsimused

Küsimused, mida meile kõige sagedamini esitatakse. Kui sinu küsimusele siin vastust pole, kirjuta aadressile office@korena.eu.

How do I track my order?: Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.
When am I charged?: Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.
Can I return a slab if it is not what I expected?: Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.
How is the slab measured?: Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.
Where do you ship?: We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.
Will moisture and dimensions change after delivery?: Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Partneritele

Rakendus KORENA Partner

Partneritest puiduladude ja töökodade töötajatele, kes kasutavad iOSis või Androidis rakendust KORENA Partner.

Saada e-kiri aadressile partner@korena.eu Loe rakenduse privaatsusteavitust

Milleks rakendus on mõeldud

Kasuta rakendust plankude müüki panemiseks, nende päritolu ja EUDR-i dokumentide talletamiseks ning KORENA tellimuste täitmiseks.

Juurdepääs rakendusele

KORENA loob kontrollitud partnerladude ja töökodade töötajatele kontod. Ise registreeruda ei saa. Juurdepääsu taotlemiseks kirjuta aadressile partner@korena.eu.

Abi rakenduse kasutamisel

Sisselogimis- ja paroolilähtestusprobleemide või rakenduse vigade korral kirjuta aadressile partner@korena.eu. Lisa oma lao nimi, seadme mudel ja kirjeldus sellest, mida probleemi tekkimise ajal tegid.

Kustuta oma konto

Võid paluda KORENAl kustutada oma rakenduse konto ja sellega seotud andmed.

Saada konto jaoks kasutatud aadressilt e-kiri aadressile partner@korena.eu.
Kirjuta, et soovid konto ja selle andmete kustutamist, ning nimeta partnerladu või töökoda.
Kinnitame taotluse ja kustutame konto. Säilitame arved, maksudokumendid ja EUDR-i dokumendid, kui seadus seda nõuab. Vaata rakenduse privaatsusteavitust.

Rakenduse privaatsus

Rakenduse KORENA Partner privaatsusteavitus selgitab, milliseid andmeid rakendus töötleb, miks seda tehakse ja kuidas oma õigusi kasutada.

Dokumendid

Dokumendimallid

Valmis dokumendid puidu ostmiseks ja müümiseks: ostulepingud, tarne- ja kahjuvormid ning tarnija deklaratsioonid.