How do I track my order?

Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.

Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.

Can I return a slab if it is not what I expected?

Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.

How is the slab measured?

Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.

We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.

Will moisture and dimensions change after delivery?

Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

KORENA podrška

Jedan po jedan kupac. Takva treba biti i podrška.

Ako nešto nije u redu, pošiljka kasni ili masivna ploča ne odgovara oglasu, najbrže ćete riješiti problem ovako: pošaljite nam poruku e-pošte te navedite broj narudžbe i oznaku komada s QR etikete, a mi ćemo se pobrinuti za ostalo.

Pošaljite poruku na office@korena.eu Pratite narudžbu

Kako zatražiti pomoć

1. Pošaljite poruku na office@korena.eu te navedite broj narudžbe i ukratko opišite problem.
2. Ako je riječ o fizičkom oštećenju ili problemu s dostavnom službom, priložite nekoliko fotografija.
3. Odgovorit ćemo vam i objasniti sljedeći korak, bilo da je riječ o pomoći s praćenjem, zamjeni ili povratu novca.

We usually reply within 2 business days.

Što možete očekivati

You will receive an order confirmation email after checkout.
Each slab is individually prepared, labelled, and packed before it leaves the partner yard.
Shipping timelines shown at checkout are best-effort estimates for pallet freight, not guarantees.
We send tracking details as soon as a shipment is created.

Napomena o prirodnom materijalu

Every slab is a one-of-a-kind natural piece. Grain, figure, colour, and minor tool marks are part of the material and are shown in the listing photos and measurement overlay. Moisture is measured at listing and may drift ±2% by delivery; structural defects, if any, are disclosed in the listing.

Česta pitanja

Pitanja koja najčešće dobivamo. Ako ovdje nema vašeg pitanja, pošaljite poruku na office@korena.eu.

How do I track my order?: Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.
When am I charged?: Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.
Can I return a slab if it is not what I expected?: Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.
How is the slab measured?: Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.
Where do you ship?: We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.
Will moisture and dimensions change after delivery?: Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Za partnere

Aplikacija KORENA Partner

Za osoblje partnerskih skladišta drva i radionica koje upotrebljava aplikaciju KORENA Partner na uređajima sa sustavom iOS ili Android.

Pošaljite poruku na partner@korena.eu Pročitajte obavijest o privatnosti aplikacije

Čemu služi aplikacija

U aplikaciji možete oglašavati masivne ploče, evidentirati njihovo podrijetlo i dokumentaciju za EUDR te obrađivati KORENA narudžbe.

Pristup aplikaciji

KORENA izrađuje korisničke račune za osoblje provjerenih partnerskih skladišta i radionica. Samostalna registracija nije moguća. Za pristup pošaljite poruku na partner@korena.eu.

Podrška za aplikaciju

Ako se ne možete prijaviti, ponovno postaviti lozinku ili nailazite na pogreške u aplikaciji, pošaljite poruku na partner@korena.eu. Navedite naziv skladišta, model uređaja i što ste radili kada se problem pojavio.

Brisanje računa

Od tvrtke KORENA možete zatražiti brisanje računa u aplikaciji i povezanih podataka.

Pošaljite poruku na partner@korena.eu s adrese koja se upotrebljava za račun.
Napišite da želite izbrisati račun i njegove podatke te navedite partnersko skladište ili radionicu.
Potvrdit ćemo zahtjev i izbrisati račun. Račune, poreznu dokumentaciju i evidenciju za EUDR čuvamo kada to nalaže zakon. Pogledajte obavijest o privatnosti aplikacije.

Privatnost aplikacije

U obavijesti o privatnosti aplikacije KORENA Partner objašnjeno je koje podatke aplikacija obrađuje, zašto ih obrađuje i kako možete ostvariti svoja prava.

Dokumenti

Predlošci dokumenata

Spremni obrasci za kupnju i prodaju drva: kupoprodajni ugovori, obrasci za dostavu i prijavu oštećenja te izjave dobavljača.