How do I track my order?

Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.

Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.

Can I return a slab if it is not what I expected?

Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.

How is the slab measured?

Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.

We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.

Will moisture and dimensions change after delivery?

Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

KORENA atbalsts

Katram pircējam veltām uzmanību. Arī atbalstam tādam jābūt.

Ja kaut kas nešķiet pareizi, piegāde kavējas vai dēlis neatbilst sludinājumam, ātrākais risinājums ir vienkāršs: atsūtiet mums e-pastu, norādiet pasūtījuma numuru un gabala ID no QR koda uzlīmes, un mēs visu nokārtosim.

Rakstīt uz office@korena.eu Izsekot pasūtījumu

Kā saņemt palīdzību

1. Nosūtiet e-pastu uz office@korena.eu, norādot pasūtījuma numuru un īsi aprakstot problēmu.
2. Ja ir fizisks defekts vai problēma ar pārvadātāju, pievienojiet dažus fotoattēlus.
3. Mēs atbildēsim un norādīsim nākamo soli: palīdzēsim ar izsekošanu, piedāvāsim aizvietošanu vai naudas atmaksu.

We usually reply within 2 business days.

Ko sagaidīt

You will receive an order confirmation email after checkout.
Each slab is individually prepared, labelled, and packed before it leaves the partner yard.
Shipping timelines shown at checkout are best-effort estimates for pallet freight, not guarantees.
We send tracking details as soon as a shipment is created.

Atruna par dabīgu materiālu

Every slab is a one-of-a-kind natural piece. Grain, figure, colour, and minor tool marks are part of the material and are shown in the listing photos and measurement overlay. Moisture is measured at listing and may drift ±2% by delivery; structural defects, if any, are disclosed in the listing.

Biežāk uzdotie jautājumi

Jautājumi, kurus dzirdam visbiežāk. Ja šeit nav atbildes uz jūsējo, rakstiet uz office@korena.eu.

How do I track my order?: Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.
When am I charged?: Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.
Can I return a slab if it is not what I expected?: Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.
How is the slab measured?: Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.
Where do you ship?: We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.
Will moisture and dimensions change after delivery?: Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Partneriem

Lietotne KORENA Partner

KORENA partneru kokmateriālu noliktavu un darbnīcu darbiniekiem, kuri lieto KORENA Partner lietotni iOS vai Android ierīcē.

Rakstīt uz partner@korena.eu Lasīt lietotnes privātuma paziņojumu

Lietotnes mērķis

Lietotnē var publicēt dēļus, dokumentēt to izcelsmi un EUDR dokumentus, kā arī izpildīt KORENA pasūtījumus.

Piekļuve lietotnei

KORENA izveido kontus pārbaudītu partneru noliktavu un darbnīcu darbiniekiem. Patstāvīga reģistrācija nav pieejama. Lai pieprasītu piekļuvi, rakstiet uz partner@korena.eu.

Saņemt atbalstu par lietotni

Ja neizdodas pierakstīties, atiestatīt paroli vai lietotnē rodas kļūda, rakstiet uz partner@korena.eu. Norādiet noliktavas nosaukumu, ierīces modeli un darbību, kuru veicāt, kad radās problēma.

Konta dzēšana

Varat lūgt KORENA dzēst jūsu lietotnes kontu un ar to saistītos datus.

Rakstiet uz partner@korena.eu no kontam izmantotās e-pasta adreses.
Norādiet, ka vēlaties dzēst kontu un tā datus, kā arī nosauciet partnera noliktavu vai darbnīcu.
Mēs apstiprināsim pieprasījumu un dzēsīsim kontu. Rēķinus, nodokļu dokumentus un EUDR ierakstus glabājam, ja to pieprasa tiesību akti. Skatiet lietotnes privātuma paziņojumu.

Lietotnes privātums

KORENA Partner lietotnes privātuma paziņojumā paskaidrots, kādus datus lietotne apstrādā, kāpēc un kā īstenot savas tiesības.

Dokumenti

Dokumentu veidnes

Lietošanai gatavi dokumenti kokmateriālu pirkšanai un pārdošanai: pirkuma līgumi, piegādes un bojājumu veidlapas, kā arī piegādātāju deklarācijas.