How do I track my order?

Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.

Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.

Can I return a slab if it is not what I expected?

Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.

How is the slab measured?

Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.

We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.

Will moisture and dimensions change after delivery?

Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Tacaíocht KORENA

Ceannaitheoir amháin ag an am. Ba cheart go mbeadh an tacaíocht mar an gcéanna.

Má tá rud éigin as alt, má tá moill ar lastas, nó mura bhfuil leac adhmaid ag teacht lena liostú, tá bealach simplí ann: seol ríomhphost chugainn le d’uimhir ordaithe agus aitheantas an phíosa ón lipéad cóid QR, agus réiteoimid é.

Seol ríomhphost chuig office@korena.eu Rianaigh d’ordú

Conas cabhair a fháil

1. Seol ríomhphost chuig office@korena.eu le d’uimhir ordaithe agus cur síos gairid ar an bhfadhb.
2. Más damáiste fisiciúil nó fadhb leis an iompróir atá ann, cuir cúpla grianghraf leis.
3. Freagróimid leis an gcéad chéim eile, bíodh sé ina chabhair rianaithe, ina phlean athsholáthair nó ina bhealach aisíocaíochta.

We usually reply within 2 business days.

Cad is féidir leat a bheith ag súil leis

You will receive an order confirmation email after checkout.
Each slab is individually prepared, labelled, and packed before it leaves the partner yard.
Shipping timelines shown at checkout are best-effort estimates for pallet freight, not guarantees.
We send tracking details as soon as a shipment is created.

Séanadh maidir le hábhar nádúrtha

Every slab is a one-of-a-kind natural piece. Grain, figure, colour, and minor tool marks are part of the material and are shown in the listing photos and measurement overlay. Moisture is measured at listing and may drift ±2% by delivery; structural defects, if any, are disclosed in the listing.

Ceisteanna coitianta

Seo iad na ceisteanna is minice a chloisimid. Mura bhfuil do cheist anseo, seol ríomhphost chuig office@korena.eu.

How do I track my order?: Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.
When am I charged?: Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.
Can I return a slab if it is not what I expected?: Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.
How is the slab measured?: Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.
Where do you ship?: We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.
Will moisture and dimensions change after delivery?: Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Do chomhpháirtithe

Aip KORENA Partner

D’fhoireann i gclóis adhmaid agus ceardlanna comhpháirtíochta a úsáideann aip KORENA Partner ar iOS nó Android.

Seol ríomhphost chuig partner@korena.eu Léigh fógra príobháideachais na haipe

Cuspóir na haipe

Úsáid an aip chun leaca adhmaid a liostú, a mbunús agus a bpáipéarachas EUDR a thaifeadadh, agus orduithe KORENA a chomhlíonadh.

Rochtain ar an aip

Cruthaíonn KORENA cuntais d’fhoireann i gclóis adhmaid agus ceardlanna comhpháirtíochta a ndearnadh grinnfhiosrú orthu. Ní féidir clárú leat féin. Chun rochtain a iarraidh, seol ríomhphost chuig partner@korena.eu.

Faigh tacaíocht don aip

Le haghaidh fadhbanna sínithe isteach, athshocrú pasfhocail nó earráidí san aip, seol ríomhphost chuig partner@korena.eu. Cuir ainm do chlóis adhmaid, samhail an ghléis agus an méid a bhí á dhéanamh agat nuair a tharla an fhadhb san áireamh.

Scrios do chuntas

Is féidir leat iarraidh ar KORENA do chuntas aipe agus na sonraí a bhaineann leis a scriosadh.

Seol ríomhphost chuig partner@korena.eu ón seoladh a úsáidtear don chuntas.
Abair gur mian leat an cuntas agus a chuid sonraí a scriosadh, agus ainmnigh an clós adhmaid nó an cheardlann chomhpháirtíochta.
Deimhneoimid an t-iarratas agus scriosfaimid an cuntas. Coinneoimid sonraisc, taifid chánach agus taifid EUDR nuair a éilíonn an dlí é. Féach fógra príobháideachais na haipe.

Príobháideachas na haipe

Mínítear i bhfógra príobháideachais aip KORENA Partner cad a phróiseálann an aip, cén fáth, agus conas do chearta a fheidhmiú.

Doiciméid

Teimpléid doiciméad

Páipéarachas atá réidh le húsáid chun adhmad a cheannach agus a dhíol: comhaontuithe ceannaigh, foirmeacha seachadta agus damáiste, agus dearbhuithe soláthraí.