How do I track my order?

Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.

Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.

Can I return a slab if it is not what I expected?

Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.

How is the slab measured?

Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.

We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.

Will moisture and dimensions change after delivery?

Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Podpora KORENA

Vsakemu kupcu posebej. Takšna naj bo tudi podpora.

Če se vam kaj ne zdi prav, pošiljka zamuja ali deska ne ustreza opisu, nam preprosto pošljite e-pošto. Priložite številko naročila in ID kosa z oznake QR, mi pa bomo težavo uredili.

Pišite na office@korena.eu Sledite naročilu

Kako do pomoči

1. Na office@korena.eu pošljite številko naročila in kratek opis težave.
2. Če gre za fizično poškodbo ali težavo s prevoznikom, dodajte nekaj fotografij.
3. Odgovorili vam bomo z naslednjim korakom, naj bo to pomoč pri sledenju, načrt zamenjave ali postopek vračila denarja.

We usually reply within 2 business days.

Kaj lahko pričakujete

You will receive an order confirmation email after checkout.
Each slab is individually prepared, labelled, and packed before it leaves the partner yard.
Shipping timelines shown at checkout are best-effort estimates for pallet freight, not guarantees.
We send tracking details as soon as a shipment is created.

Opozorilo o naravnem materialu

Every slab is a one-of-a-kind natural piece. Grain, figure, colour, and minor tool marks are part of the material and are shown in the listing photos and measurement overlay. Moisture is measured at listing and may drift ±2% by delivery; structural defects, if any, are disclosed in the listing.

Pogosta vprašanja

Vprašanja, ki jih najpogosteje prejmemo. Če vašega ni med njimi, pišite na office@korena.eu.

How do I track my order?: Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.
When am I charged?: Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.
Can I return a slab if it is not what I expected?: Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.
How is the slab measured?: Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.
Where do you ship?: We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.
Will moisture and dimensions change after delivery?: Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Za partnerje

Aplikacija KORENA Partner

Za osebje v partnerskih skladiščih lesa in delavnicah, ki uporablja aplikacijo KORENA Partner v sistemu iOS ali Android.

Pišite na partner@korena.eu Preberite obvestilo o zasebnosti aplikacije

Čemu je aplikacija namenjena

Z aplikacijo objavite deske, dokumentirate njihovo poreklo in dokumentacijo EUDR ter izpolnite naročila KORENA.

Dostop do aplikacije

KORENA ustvari račune za osebje v preverjenih partnerskih skladiščih in delavnicah. Samostojna registracija ni mogoča. Za dostop pišite na partner@korena.eu.

Podpora za aplikacijo

Če imate težave s prijavo, ponastavitvijo gesla ali napakami v aplikaciji, pišite na partner@korena.eu. Navedite ime skladišča, model naprave in kaj ste počeli, ko se je pojavila težava.

Izbris računa

Od KORENA lahko zahtevate izbris računa v aplikaciji in z njim povezanih podatkov.

Pišite na partner@korena.eu z naslova, ki ste ga uporabili za račun.
Navedite, da želite izbris računa in njegovih podatkov, ter ime partnerskega skladišča ali delavnice.
Zahtevo bomo potrdili in račun izbrisali. Račune, davčne evidence in evidence EUDR hranimo, kadar to zahteva zakon. Glejte obvestilo o zasebnosti aplikacije.

Zasebnost v aplikaciji

Obvestilo o zasebnosti aplikacije KORENA Partner pojasnjuje, katere podatke aplikacija obdeluje, zakaj jih obdeluje in kako lahko uveljavljate svoje pravice.

Dokumenti

Predloge dokumentov

Pripravljeni dokumenti za nakup in prodajo lesa: kupoprodajne pogodbe, obrazci za dostavo in poškodbe ter izjave dobaviteljev.