How do I track my order?

Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.

Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.

Can I return a slab if it is not what I expected?

Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.

How is the slab measured?

Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.

We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.

Will moisture and dimensions change after delivery?

Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Appoġġ ta’ KORENA

Xerrej wieħed kull darba. L-appoġġ għandu jkun l-istess.

Jekk xi ħaġa ma tidhirx sew, kunsinna tidher tard, jew fallakka ma taqbilx mad-deskrizzjoni tagħha, l-aktar mod rapidu huwa sempliċi: ibgħatilna email, inkludi n-numru tal-ordni u l-ID tal-biċċa mit-tikketta QR, u nsolvuha.

Ibgħat email lil office@korena.eu Segwi l-ordni tiegħek

Kif tikseb l-għajnuna

1. Ibgħat email lil office@korena.eu bin-numru tal-ordni u deskrizzjoni qasira tal-problema.
2. Jekk il-problema hi ħsara fiżika jew problema bit-trasportatur, żid ftit ritratti.
3. Inwieġbuk bil-pass li jmiss, kemm jekk ikun għajnuna fit-traċċar, pjan ta’ sostituzzjoni jew proċess ta’ rifużjoni.

We usually reply within 2 business days.

X’għandek tistenna

You will receive an order confirmation email after checkout.
Each slab is individually prepared, labelled, and packed before it leaves the partner yard.
Shipping timelines shown at checkout are best-effort estimates for pallet freight, not guarantees.
We send tracking details as soon as a shipment is created.

Avviż dwar materjal naturali

Every slab is a one-of-a-kind natural piece. Grain, figure, colour, and minor tool marks are part of the material and are shown in the listing photos and measurement overlay. Moisture is measured at listing and may drift ±2% by delivery; structural defects, if any, are disclosed in the listing.

Mistoqsijiet frekwenti

Il-mistoqsijiet li nisimgħu l-aktar. Jekk tiegħek mhix inkluża, ibgħat email lil office@korena.eu.

How do I track my order?: Once your slab is shipped from the partner yard, we email you a tracking number. You can also enter your order number and email on the Track page to see status, payment authorization, and shipping events.
When am I charged?: Your card is authorized — not captured — at checkout. We capture payment only when the partner yard confirms the slab and a shipment is created. If the order is cancelled before shipping, the authorization is released automatically.
Can I return a slab if it is not what I expected?: Every slab is a one-of-a-kind natural piece, photographed and measured before listing. We accept returns for damage in transit or material misrepresentation. See the returns and warranty policy for the full process and timelines.
How is the slab measured?: Each slab is captured at the partner yard with a tool that produces an outline polygon, length, width, thickness, and width stations at 25/50/75%. The listing shows the measured outline and dimensions, so you can design against the real shape of the piece.
Where do you ship?: We ship across the EU starting from Bulgaria. Each store on the site has its own pricing, VAT, and shipping provider. The country shown at checkout is the only country we ship to in that session.
Will moisture and dimensions change after delivery?: Moisture is measured at listing and can drift ±2% by delivery as the slab acclimatises. Kiln-dried hardwood also moves ±1% with humidity in your workshop. Dimensions are measured at the time of capture.

Għas-sħab

App KORENA Partner

Għall-persunal fl-imħażen tal-injam u l-workshops sħab li jużaw l-app KORENA Partner fuq iOS jew Android.

Ibgħat email lil partner@korena.eu Aqra l-avviż tal-privatezza tal-app

Għal xiex tintuża l-app

Uża l-app biex telenka l-fallakki, tiddokumenta l-oriġini tagħhom u d-dokumenti EUDR, u twettaq l-ordnijiet ta’ KORENA.

Aċċess għall-app

KORENA toħloq kontijiet għall-persunal f’imħażen u workshops sħab li jkunu ġew ivverifikati. Ma tistax tirreġistra waħdek. Biex titlob aċċess, ibgħat email lil partner@korena.eu.

Ikseb appoġġ għall-app

Għal problemi bid-dħul, bir-risettjar tal-password jew żbalji fl-app, ibgħat email lil partner@korena.eu. Inkludi l-isem tal-maħżen, il-mudell tal-apparat u x’kont qed tagħmel meta seħħet il-problema.

Ħassar il-kont tiegħek

Tista’ titlob lil KORENA tħassar il-kont tal-app tiegħek u d-data marbuta miegħu.

Ibgħat email lil partner@korena.eu mill-indirizz użat għall-kont.
Għid li trid li jitħassru l-kont u d-data tiegħu, u semmi l-maħżen jew il-workshop sieħeb.
Nikkonfermaw it-talba u nħassru l-kont. Inżommu fatturi, rekords tat-taxxa u rekords EUDR fejn titlob il-liġi. Ara l-avviż tal-privatezza tal-app.

Privatezza tal-app

L-avviż tal-privatezza tal-app KORENA Partner jispjega x’tipproċessa l-app, għaliex, u kif teżerċita d-drittijiet tiegħek.

Dokumenti

Mudelli ta’ dokumenti

Dokumenti lesti għall-użu għax-xiri u l-bejgħ tal-injam: ftehimiet tax-xiri, formoli tal-konsenja u tal-ħsara, u dikjarazzjonijiet tal-fornitur.